If the item you receive is not as described please follow the following steps to Raise a Dispute.
- Go to your menu tab and select “Transactions”
- Under the “Buying” tab in transactions choose the order you wish to raise a dispute for
- Click on the “Raise a Dispute” button which will only be available for 24 hours from the time you receive your item.
- Explain your concerns about the item and a Shedd member will be in touch to confirm details of the dispute raised.
What happens once you Raised a Dispute
Once you raise a dispute, we will contact you to inform you of the next steps to take. Please make sure that the e-mail address you’ve added to your Shedd account is up to date and correct as we will contact you there. Should we not hear from you within 48 hours, we might decide to close the dispute in the seller’s favour.
We might ask you to provide proof supporting the dispute raised, such as chat trail screenshots, photos from the seller, etc. Failing to provide the above might result in the dispute being closed in the seller’s favour.
In some cases, we may ask for the item to be sent to us for inspection. Pack the item in its original state and packaging and the courier will be in touch with you to collect it.
In case of return and refund, only once the disputed item has been returned to the seller, will you receive the refund. The delivery fee is not refunded.